Team conflicts arise when there are disagreements between team members regarding some tasks, processes or individuals involved with the project. Conflicts can also occur when there are differing personalities.
At first, these conflicts may seem commonplace, but if not resolved properly, destructive conflicts lead to negative consequences and performance deterioration. Constructive conflicts, on the other hand, lead the team to growth and improvement in their performance.
According to Lewinson (2010, para. 5) “Project team conflicts are caused by the situation when the balance between perceptions, goals, or/and values of the team members is upset.” Therefore, these people can no longer work together effectively, and no shared goals can be achieved in this team environment.
Typical source of conflict
Perceptions. What a person perceives in a situation is not necessarily identical to the reality. Therefore, the team members may have different interpretations of the exact same situation or event without being able to reach a mutual understanding. This can be a source of team disagreements.
Values. People have different values and principles in life, and these differences may lead them to disagree when it comes to how they behave at workplaces. If their values lead them to take opposite positions when dealing with a particular issue, this difference in opinion can create conflicts within the team environment.
Goals. People may want to achieve something, but they might have different reasons for doing so. This is also a source of team conflicts, because it triggers disagreements between members about the best way to accomplish this task.
In the event that these perceptions lead to conflict they can seriously reduce the effectiveness of the team’s work.
Team conflict resolution process
A robust process to deal with conflict should be put in place by the team leader or a senior manager.
When there is none, it is necessary to find a person who can act as mediator. It can be a person from outside the project such as a representative of the academic team, or a teacher with whom you feel comfortable talking to.
The support team is also available to guide you through the process
Senior learning support manager: firstname.lastname@example.org
Health advisor Glion campus: Healthadvisor.email@example.com
Health advisor Bulle campus: Healthadviso.firstname.lastname@example.org